FAQs

Related to Activ@Work

No, this competition is for company only and one of the requirements for registration is to provide PERKESO Employer Code. Nevertheless you may suggest your company to join this competition.

Thank you for your participation. PERKESO will contact you (via email) soon and give you the 'welcome package' which will guide you on how to proceed with the challenge, followed by sending the physical posters and flyers to your office. Next, encourage your staffs to join the challenge and start moving!

No need, you may still sign in using the same login credentials created previously. If you forget the password, you may click on the "Forgot your password?" link and follow the instructions to reset a new password. Once you have signed in, don't forget to enter the new invite code assigned to your company for Activ@Work 2026 or join the challenge using the link given to your company. Should you require any assistance, you may contact BookDoc at 1-300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm) or care@bookdoc.com.

Yes, you can. Your company will be classified under the Topaz category.

The points will be counted based on the total steps contributed by employees daily. The points will be calculated based on:
  • 3,000 to 5,999 steps: 1 point
  • 6,000 to 9,999 steps: 3 points
  • 10,000 steps and above: 5 points

Every company who register for the competition will get an invitation code and link. This code is to be entered on the BookDoc app or staff can directly join by clicking the link given. We can then identify your staff by this code.

Yes, definitely.

The leaderboard can be view in the challenge leaderboard and the ranking in the Activ@work website will be updated after the challenge end.

PERKESO will send over the invite code and link together with the 'Welcome package' to your persons in charge. You may check with them for more details.

Yes, you can still register and participate in the competition. The points will be calculated from the day your employees enter the invite code.

Yes, staff can still participate after 1st July 2026.

If a member leaves the team/has been removed by the team leader during the challenge, their points and steps will be reset and deducted from the team's overall points.

The system will enforce a maximum daily cap of 30,000 steps. This means that even if your recorded steps surpass 70,000 in a single day, the challenge will only consider a maximum of 30,000 steps for that day.

A maximum of two teams from the same company are allowed to participate in the challenge.

Related to BookDoc App

Compatible Device or Mobile App that can track your steps:
Device/AppDescriptionAdditional Requirements
Wearable Fitness Devices Fitbit, Garmin, Coros Ensure their software requirements are compatible to your smartphone.
Fitness App (downloadable for free) Health (Apple), Samsung Health (Samsung), Huawei Health (Huawei), Google Fit (Other Android). Your smart phone must come with motion-tracking sensor.
BookDoc Step Tracker BookDoc Step Tracker (Beta) - Android Only BookDoc App version must be 4.37.0 and above

Compatible Smart Phones:
TypeOperating System
iPhone (Apple)iOS 13 or later
AndroidAndroid 6 or later

Download "BookDoc" app for FREE on the App Store, Google Play or Huawei App Store. Click the "Activ" button on the landing page and follow the instructions to sync to a fitness tracker/app.

If you forget the password, you can always click on the "Forget Password" link at Sign In page. Should you require any assistance, please contact us at care@bookdoc.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).

Verifying phone number allows you to view the in-app rewards. We will also be able to contact you via the verified number should you require any technical support.

You may refer to our privacy policy.

BookDoc Activ supports a wide range of fitness trackers and health apps to ensure your steps are accurately tracked and synced. You can connect your preferred device or app to start earning points seamlessly. Supported platforms include major ecosystems such as Apple Health, Samsung Health, Google Fit, Fitbit, Garmin, Huawei Health, and more.

Apple Samsung Health Garmin Fitbit Google Fit Zepp Life Huawei Health Suunto Polar Coros Amazfit

For Zepp Life user, you may refer to the user guide (iOS | Android) for the steps. Do contact our technical support team if you need further assistance.
For Google Fit user, please use the account associated with Google Fit.

You can participate by entering the invite code assigned to your company on the "Challenge" page within BookDoc app or use the link provided to your company to join the challenge.

Please check with the person in charge in your company.

Please ensure that the invite code entered is correct; it is also case sensitive and cannot contain any space/special characters. Should you require any assistance, please contact us at care@bookdoc.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).

No. As long as you don't sign out, your device will automatically sync with BookDoc Activ. If you are signed out, your steps data might not be captured properly and thus affecting your point contribution to the company as well as your monthly tier.

Please make sure you have a compatible smart phone and compatible fitness tracker/app. Should you require any assistance, please contact us at care@bookdoc.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).

Minimal; this is because we don't require you to open BookDoc app all the time to capture your steps data. You just need to make sure that you don't sign out from the app.

Click on menu bar on top left and click "Sign In". If you previously registered the user account with email, you just need to re-enter the same email followed by password to sign in. If you previously signed in using your Facebook credentials, just click the "Sign in with Facebook" button.

Minimal; this is because we don't transmit data continuously at the background.

Minimal because we don't transmit real-time data.

No; although your phone / fitness tracker will capture your steps even without internet access, you will still need minimum internet connection to update the steps data on BookDoc app.

For Apple Health/Samsung Health/Huawei Health: Each time when you open a BookDoc app, the syncing animation will appear next to the Activ button on the landing page. Please ensure that you allow the syncing animation to finish before you close the app.

For Google Fit: Sometimes there is a delay in the transmission of data from Google Fit to BookDoc app. Nonetheless, the sync is continuous and therefore the full steps data will be transmitted after some time.

For fitness tracker e.g. Fitbit or Garmin, please remember to turn on Bluetooth on your phone so that the steps data on your fitness tracker can be transmitted to its respective app. Should you require any assistance, please contact us at care@bookdoc.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).

Membership TiersAverage Daily Steps in a Month
Platinum10,000 for 3 consecutive months
Gold10,000
Silver6,000
Bronze3,000

In order to achieve Platinum Tier, you will need to maintain Gold Tier for 3 consecutive months whereby to achieve Gold Tier you need to maintain Average Daily Steps of at least 10,000 for each month.

For example, if you achieve Gold Tier for Month 1 & 2, by Month 3 if you can still maintain 10,000 Average Daily Steps, you will unlock the Platinum Tier by the end of Month 3.

To maintain the Platinum Tier, you will also need to maintain the 10,000 Average Daily Steps every subsequent month. If somehow you only achieve 7,000 Average Daily Steps on a particular month, your Tier will then become Silver. Subsequently you will need to repeat 3 consecutive months of Gold Tier again before unlocking Platinum.

The list of rewards is updated from time to time; you may refer to the latest available rewards by clicking "View Rewards" on the Activ page.

You will receive notification on the 1st day of the month based on the Membership Tier you achieved on the previous month. If you achieved at least Bronze Tier, you may claim the corresponding rewards in the form of e-voucher within the first 12 days of the month. The claimed e-vouchers will generally stay in the app for 30 days during which you may redeem from the merchants via online or physical outlets, depending on the Terms & Conditions.

You may try again on the following months as the reward claiming cycle repeats every month.

Please contact us at care@bookdoc.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm) with as much details as possible.

There are few other useful functions that you may find on the app's landing page, namely Search & Book, Tele-Consult and Events & News.

BookDoc Search & Book is a discovery platform for healthcare providers whereby users can search for healthcare providers by distance and availability. Besides online appointment feature, the Search & Book also integrates seamlessly with navigation & ride hailing apps, accommodation booking services as well as restaurants & attractions guide so that users can have a hassle free healthcare journey.

Our latest features allow you to chat with healthcare professionals privately and securely via Tele-Consult. You also may chat with our Nutritionist for free consultation. Besides, you may check BookDoc Events & News to know the latest events and news.